Policies

Shipping & Delivery -

Shipping is usually scheduled within 48 - 96 hours. Your order will be shipped the FASTEST, most economical way to get you your product. Shipping charges are set and automatically calculated based on dimensions. Kind of hard to ship a tube and a square package, so, if you have any concerns, please contact us directly.

Shipping is determined by product, size, weight and dimensions. Any foreign shipment may be applicable for taxes and import fees. Please be aware that HighScoreSaves.com does not control these and are not responsible for them either. They are the responisbilty of the consumer.

WE WILL PROCESS YOUR ORDER IN 2-4 BUSINESS DAYS
(IF NOT SOONER)
YOUR ORDER WILL BE HAND-PACKED AND WE WILL SEND YOU A SHIPPING NOTIFICATION AS SOON AS IT LEAVES OUR WAREHOUSE TO LET YOU KNOW THAT IT IS ON THE WAY!
WHEN YOUR SHIPPING CONFIRMATION EMAIL ARRIVES YOU CAN TRACK YOUR PACKAGE UNTIL IT ARRIVES ON YOUR DOORSTEP. THEN, WE WILL EVEN EMAIL YOU TO SAY YOUR PACKAGE WAS DELIVERED. WOW!

Expedited Services -

When ordering Fedex Overnite, 2 Day Air or DHL Express - The cutoff for shipping is at 12:00am. Our pickups can occur throughout the day, however, we need to ensure you have a tested and working product before shipment.

If order is placed after 12:00am CST, it will be shipped out the next business day. THERE IS NO OVERNITE DELIVERY IF ORDER IS PLACED ON A FRIDAY since no carrier delivers these on a Saturday. Same would go for 2 Day Air if ordered on a Thursday.

Please keep this in mind.

In addition, it has been necessary that the following countries be shipped only by DHL Express (due to longer than normal "hold times" by the local agencies).

  • France
  • Mexico
  • Brazil


Unfortunately, any other shipping choice (USPS or FedEx will be automatically refunded) -

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.

Additional Information:
Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.com in order to get an estimate on these import costs.

Brokerage Fees:
The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

UPS / FedEx

When UPS/FedEx Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.

(Source: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html )

USPS

For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee. (Source:http://pe.usps.com/text/Imm/ce_003.htm#ep2041503 )

Taxes

Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value.

Duties

Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.

*High Score Saves will not declare any false indication on the customs to avoid or reduce these fees.

Privacy & Security -

This privacy policy discloses the privacy practices for www.highscoresaves.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Returns & Replacements

Satisfaction is guaranteed on all High Score Saves products purchased by consumers directly from our website. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day period for a full refund. Returns on products will incur a 10% restocking fee. This is due to the nature of custom electronics. Products were made specifically for your order.

You will need to contact us at one of the 3 methods of contact in the ToS agreement. This is either by email, written communication sent to physical address or phone. You will be instructed with a RMA number to address your package to send, on your cost. When item is received, it will be evaluated for condition and original item that was sent. Once approved, usually within 72 hours.

Ordering

All ordering is done through the website.

Payment, Pricing & Promotions

Payments are made using PayPal, Amazon Payments, Apple Pay or Credit/Debit card. All pricing and promotions are subject to change due to cost of goods.

Updating Account Information

Please keep all your contact information correct through PayPal and your registered account with High Score Saves. Mailing will only happen to address listed on your PayPal, Amazon or credit/debit account.

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