Shipping & Delivery -
Shipping is usually scheduled within 48 - 96 hours. If you have any concerns, please contact us directly.
We ship with -
Shipping within the USA will ship with either USPS, UPS or FedEx. This will depend on the size and weight of the box being sent to you at the sole descretion of Highscoresaves.com.
Shipping outside the USA will ship with either USPS, UPS or DHL depending on what you as the customer chooses for the shipping. International Shipping with USPS (7-14 Business Days) will be used, possibly UPS if shipping time is faster and the cost is close to the amount charged, unless you select Premium International Shipping (2-5 Business Day Delivery), then UPS or DHL will be used.
Due to COVID-19, there has been a lot of lost parcels internationally. Well, not all are lost, just delayed by weeks/months! Customers have filed claims, so, we have decided that all international shipments will be sent with a PREMIUM SHIPPING service that requires signature required delivery and insurance coverage. There will no longer be an option for USPS International First Class. Sorry. This is until further notice and will be relisted on the site as a shipping option when we deem it to be reliable again.
USPS International service disruptions -
- Shipping fees/charges are not refundable. This includes all purchases UNLESS there was an error from Highscoresaves. It does not include returns for multiple delivery attempts, ordering improper product or any of the like.
- Any foreign shipment may be applicable for taxes and import fees. Please be aware that HighScoreSaves.com does not control these and are not responsible for them either. They are the responsibility of the consumer.
- You must provide a phone number for all international packages.
- We cannot and will not change prices of items to reflect a lower import customs fee. Please do not ask.
WE WILL PROCESS YOUR ORDER IN 2-4 BUSINESS DAYS (IF NOT SOONER)
YOUR ORDER WILL BE HAND-PACKED AND WE WILL SEND YOU A SHIPPING NOTIFICATION AS SOON AS IT LEAVES OUR WAREHOUSE TO LET YOU KNOW THAT IT IS ON THE WAY!
WHEN YOUR SHIPPING CONFIRMATION EMAIL ARRIVES YOU CAN TRACK YOUR PACKAGE UNTIL IT ARRIVES ON YOUR DOORSTEP. THEN, WE WILL EVEN EMAIL YOU TO SAY YOUR PACKAGE WAS DELIVERED. WOW!
Expedited Services (Please contact us for price quotes on expedited services BEFORE placing order) -
When ordering Fedex Overnite, 2 Day Air or DHL Express - The cutoff for shipping is at 12:00am. Our pickups can occur throughout the day, however, we need to ensure you have a tested and working product before shipment.
If order is placed after 12:00am CST, it will be shipped out the next business day. THERE IS NO OVERNITE DELIVERY IF ORDER IS PLACED ON A FRIDAY since no carrier delivers these on a Saturday. Same would go for 2 Day Air if ordered on a Thursday. Please keep this in mind.
In addition, it has been necessary that the following countries be shipped only by DHL Express or UPS Expedited [signature required] due to longer than normal "hold times" by the local agencies.
Unfortunately, any other shipping choice other than "Premium International Shipping (2-5 Business Day Delivery)" will be refunded automatically for these Countries
We do not ship to Brazil or Mexico
Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.
Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.com in order to get an estimate on these import costs.
The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.
UPS / FedEx
When UPS/FedEx Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.
(Source: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html )
For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee. (Source:http://pe.usps.com/text/Imm/ce_003.htm#ep2041503 )
Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value.
Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.
*High Score Saves will not declare any false indication on the customs to avoid or reduce these fees.
Privacy & Security -
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Returns & Replacements
Satisfaction is guaranteed on all High Score Saves products purchased by consumers directly from our website. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day period for a full refund. Returns on products will incur a 10% restocking fee. This is due to the nature of custom electronics. Products were made specifically for your order.
You will need to contact us at one of the 3 methods of contact in the ToS agreement. This is either by email, written communication sent to physical address or phone. You will be instructed with a RMA number to address your package to send, on your cost. When item is received, it will be evaluated for condition and original item that was sent. Once approved, usually within 72 hours.
All ordering is done through the website.
Payment, Pricing & Promotions
Payments are made using PayPal, Apple Pay or Credit/Debit card. All pricing and promotions are subject to change due to cost of goods.
Updating Account Information
Please keep all your contact information correct through PayPal and your registered account with High Score Saves. Mailing will only happen to address listed on your PayPal, Amazon or credit/debit account.