Need to return an item?
Sometimes, things are going to go wrong. No matter how much you plan for perfection, at some point we are going to disappoint a customer because of something that we could have prevented. When this happens, we own it. Even better, we try to out the issue before you the customer even notices it. As the saying goes, mended fences are often stronger than those never tested at all. If your customer experience is not going above and beyond, or, we seem to be ignoring an issue, let us know ASAP! We will win your loyalty...
Satisfaction is guaranteed on all High Score Saves products you purchase! We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day period for a refund or exchange. This is from the day or your purchase, not the date you receive your package.
Items must be in like new condition. For Darksoft items, all original packaging must be returned (the original box, plastic sleeves, cart cases, foam inserts, etc.).
Items in need of repair will be charged accordingly. Exchanges will be handled with no restocking fee.
Returns on products will incur a 10% restocking fee. This is due to the nature of custom electronics. Products were made specifically for your order.
Arpicade images are not returnable, but happy to exchange if an issue occurs.
Please send to -
12527 Central Ave NE, Suite 288
Blaine, MN 55434
You will need to download and include inside your return package the Return Authorization Form
(You do not need to call for a RMA number, your order number works perfect) -
Download RMA PDF
Once approved, usually within 72 hours of receipt, a new item will be sent to the original address sent to or monies will be refunded less the restocking fee and original shipping charge. Paypal is a same day refund once product is received and tested. Credit card and Amazon Payment are done in the same manner, however, may take up to 10 business days to see on your account. This is not due to Highscoresaves.com, however, the way the processing by the 3rd party is handled on their end, ie. the credit card company or Amazon Payments. We have no control over that, but we do our best to process on our end quickly! Shipping charges will not be refunded.
You will need to contact us at one of the 3 methods of contact in the ToS agreement if not using the easy click button above. This is either by email, written communication sent to physical address or phone. When your item(s) is received, it will be evaluated for condition and original item that was sent.
We cannot send any type of return label domestic or internationally. This is the responsibilty of the customer on their own to ensure it arrives back for diagnostics/repair/replacement/refund. Please understand that all returns will need to be done by consumer.