Need to return an item?

I need to return an item, now what?

Satisfaction is guaranteed on all Highscoresaves.com products you purchase! We want you to be thrilled, so, if you're not satisfied with your purchase for any reason, simply return it within the 30-day period for a refund or exchange at your cost. This is from the day of your purchase, not the date you receive your package.  

Sometimes, things are going to go wrong. No matter how much you plan for perfection, at some point we are going to disappoint a customer because of something that we could have prevented. 

When this happens, we own it. Even better, we try to out the issue before you the customer even notices it. 

As the saying goes, mended fences are often stronger than those never tested at all. If your customer experience is not going above and beyond, or, we seem to be ignoring an issue, let us know ASAP! We will win your loyalty...

 Please read - 

• Please do not include anything that wasn't shipped to you. [i.e. no processors] Only include the daughter card(s), wiring if applicable and original packing slip.
• Customer returns on any product purchased will incur a 10% restocking fee on an item you wish to return and any package returned to sender [ie. not signing for a signature required package of over $400 USD]. Unless it is an issue we have caused, item not as described, malfunction (Then, there is no restocking fee). This is due to the nature of custom electronics on what we build for you. Products were made specifically for your order and tested prior to shipping.
• Shipping charges are not refundable, or any customs taxes or fees for international orders.
• We cannot send any type of return label, domestic or internationally. This is the responsibility of the customer on their own to ensure it arrives back for diagnostics/repair/replacement/refund. Please understand that all returns and any cost associated will need to be done by the consumer.
• Replacement items will be shipped as soon as possible after receipt of item to Highscoresaves.com
• Items must be in like new condition.
• For All Darksoft items/kits, all the original packaging must be returned (the original box, plastic sleeves, cart cases, foam inserts, etc.). Even if it's an exchange
• Items in need of repair will be charged accordingly. Again, exchanges will be handled with no restocking fee
• Arpicade images are not returnable, but happy to exchange if an issue occurs

 

Where do I ship it to?

Please include on paper INSIDE your return –

•     Full name
•     Mailing address
•     Phone number
•     Order number
•     What’s going on with the item

 

Most customers will insert the original packing slip that came with their order. Send it to this address -

    Highscoresaves.com
    ATTN: Returns
    1720 N 3rd St
    Clinton, Iowa 52732
    (602) 888-6715

 

How long does it take?

• Once approved, usually within 72 hours of receipt, a new item will be sent to the original address sent to, or monies will be refunded less the restocking fee and original shipping charge.
• PayPal and Credit card payments are refunded once a product is received and tested. The actual refund is completed immediately by Highscoresaves.com and may take up to 5-10 business days to see on your account. This is not due to Highscoresaves.com, however, the way the processing by the 3rd party is handled on their end, ie. PayPal/your credit card company. We have no control over that, but we do our best to process on our end quickly! 
• If you need anything special attended to, please contact us at one of the 3 methods of contact in the ToS agreement. (This is either by email, written communication sent to physical address or phone).
• When your item(s) is received, it will be evaluated for condition and or damage that you sent back. Please try and use the same packaging that it was shipped with.

Updated 1/1/2025