Need to return an item?
Mailing Address -
12527 Central Ave NE, Suite 288
Blaine, MN 55434
Please do not include anything that wasn't shipped to you. [ie. no processors] Only include the daughter card(s), wiring if applicable and original packing slip.
Satisfaction is guaranteed on all Highscoresaves.com products you purchase! We want you to be thrilled, so, if you're not satisfied with your purchase for any reason, simply return it within the 30-day period for a refund or exchange at your cost. This is from the day or your purchase, not the date you receive your package.
Returns on products will incur a 10% restocking fee on an item you wish to return. Unless it is an issue we have caused, item not as described, malfunction (Then, there is no restocking fee). This is due to the nature of custom electronics on what we build for you. Products were made specifically for your order and tested prior to shipping.
Shipping charges are not refundable, or any customs taxes or fees for international orders.
We cannot send any type of return label domestic or internationally. This is the responsibilty of the customer on their own to ensure it arrives back for diagnostics/repair/replacement/refund. Please understand that all returns and any cost associated will need to be done by consumer. Replacement items will be shipped as soon as possible after receipt of item to Highscoresaves.com
You will need to download and include inside your return package the RMA PDF (or, include your full name, order number and what's the issue inside the box)
If you do not, it can and will delay processing!
Sometimes, things are going to go wrong. No matter how much you plan for perfection, at some point we are going to disappoint a customer because of something that we could have prevented.
When this happens, we own it. Even better, we try to out the issue before you the customer even notices it.
As the saying goes, mended fences are often stronger than those never tested at all. If your customer experience is not going above and beyond, or, we seem to be ignoring an issue, let us know ASAP! We will win your loyalty...
- Items must be in like new condition. For All Darksoft items/kits, all the original packaging must be returned (the original box, plastic sleeves, cart cases, foam inserts, etc.). Even if it's an exchange
- Items in need of repair will be charged accordingly. Again, exchanges will be handled with no restocking fee
- Arpicade images are not returnable, but happy to exchange if an issue occurs
Once approved, usually within 72 hours of receipt, a new item will be sent to the original address sent to or monies will be refunded less the restocking fee and original shipping charge.
Paypal is an "instant" refund once product is received and tested. Credit cards are done in the same time frame, however, may take 5 to 10 business days to see on your account. This is not due to Highscoresaves.com, however, the way the processing by the 3rd party is handled on their end, ie. your credit card company. We have no control over that, but, we do our best to process on our end quickly!
If you need anything special attended to, please contact us at one of the 3 methods of contact in the ToS agreement. (This is either by email, written communication sent to physical address or phone).
When your item(s) is received, it will be evaluated for condition and or damage that you sent back. Please try and use the same packaging that it was sent to you.